Shipping & Delivery FAQ

Updated: October 28, 2026

We ship worldwide! 🌎

Enjoy FREE worldwide tracked shipping when you spend just US$34.99 or more!

Please refer to the information below for shipping times, customs charges, and delivery policies applicable to your region.

- North America Region

Countries covered: United States, Canada, Mexico, Central America, and the Caribbean.

Estimated delivery: 1–2 weeks after dispatch.

United States, Canada, Mexico & Other North American Destinations

Great news for our US customers! All applicable import tariffs and customs charges are prepaid by us before shipping your order.

You will NOT need to pay any additional customs fees upon delivery.

This also applies to shipments to Alaska, Hawaii, Guam and Puerto Rico.

- European Region

Countries covered: European Union countries (including Portugal) and other European destinations.

Estimated delivery: 1–2 weeks after dispatch.

European Union (EU) & Other European Destinations

We want to make international shopping as affordable and hassle-free as possible for our European customers!

For eligible EU shipments, we cover your import VAT through the Import One-Stop Shop (IOSS) system and absorb the majority of customs handling fees on your behalf.

You will only be required to pay a portion of the customs handling charges while we take care of the rest of the handling fees and applicable IOSS VAT.

- United Kingdom

Areas covered: British Forces, England, Northern Ireland, Scotland, Wales

Custom import and handling fees are fully covered by us.

- South America

Countries covered: Brazil, Chile, Argentina, Colombia, Peru, and other South American destinations.

Estimated delivery: 1–2 weeks after dispatch.

All orders are shipped with the required customs documentation.

You will only be required to pay a portion of the customs handling charges.

Unless specifically stated otherwise in your regional shipping policy, any applicable customs duties, import taxes, or local processing fees are the responsibility of the recipient.

If you have special shipping requirements or encounter unexpected customs charges, please contact us for assistance.

- Asia

Countries covered: Japan, Singapore, Malaysia, China, Hong Kong, Taiwan, South Korea, Thailand, Philippines, and other Asian destinations.

Estimated delivery: Approximately 1 week after dispatch.

Orders are shipped via tracked international airmail or another suitable shipping service.

Custom import and handling fees are fully covered by us.

- Rest of the World

Regions covered: Australia, New Zealand, Africa, Oceania, and other destinations not listed above.

Estimated delivery:

• Australia & New Zealand: 1–2 weeks.

• Other destinations: Varies by country and local delivery conditions.

Custom import and handling fees are fully covered by us.

If you are unsure whether we ship to your country, please feel free to contact us.

✈️ Worldwide Shipping Fees

FREE WORLDWIDE TRACKED HIPPING ON ORDERS OF US$34.99 OR MORE! 🎉

That's right! Spend just US$34.99 on your favorite merchandise and enjoy complimentary tracked international airmail shipping, wherever you are in the world!

For orders below US$34.99, shipping fees are automatically calculated at checkout based on your destination and order.

Order Processing & Dispatch

In-stock products: Orders are generally dispatched within 3–7 business days.

Pre-order products: Orders will be dispatched within the estimated shipping period stated on the product page, or earlier whenever possible.

Please note that major public holidays, including Christmas, New Year, and other peak holiday periods, may affect processing and delivery times.

We appreciate your understanding and patience during these busy periods!

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please check your spam or promotions folder if you do not see our email.

International deliveries are usually handled by your country's local postal service or an assigned private logistics provider.

You can use the provided tracking number to monitor your shipment's progress.

Customs & Delivery Delays

As described by regions above.

Returns, Damaged Items & Order Issues

Due to the high cost of international return shipping, we generally do not accept returns for change of mind after delivery, except where required by applicable consumer protection laws.

However, if your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

We genuinely care about your shopping experience and will do our best to resolve any problems fairly.

Thank you for your understanding and support!

Have More Questions?

If you have any questions regarding your order, shipping arrangements, or customs charges, please don't hesitate to contact us.

We are always happy to help!

Thank you for supporting Usagi Draws! ❤️